Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of Texas El Paso (2002) |
| Education: University of Texas at Arlington (2010) |
| Medical School: University of Texas at Arlington (2010) |
| Certifications | |
|---|---|
| Acute Care Nurse Practitioner- American Nurses Credentialing Center | Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (841)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider included you in decisions | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Provider showed concern | |
| 4.9 | Rate Care Provider |
Patient Comments (404)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Patients consistently praise Melissa De Los Santos for her exceptional knowledge, thoroughness, and genuine compassion. Across hundreds of reviews, the most frequently highlighted strengths are her ability to listen attentively, explain complex medical information in clear and understandable terms, and answer all patient questions without making anyone feel rushed. Many patients specifically appreciate that she reviews their charts and comes prepared before each visit, demonstrating a strong familiarity with their individual medical histories. Her warm, personable demeanor and ability to put patients at ease — particularly those dealing with serious cardiac conditions — are mentioned repeatedly, with many patients describing her as caring, encouraging, and easy to talk to.
Patients also share
The opportunities for improvement noted in the reviews are minimal and infrequent. One patient mentioned that Melissa arrived late to their appointment and then felt the visit felt rushed as a result. One other reviewer noted feeling that the experience was neutral and lacked a sense of personal connection. A separate review mentioned an extended wait time with no communication about the delay, though that patient still praised Melissa's professionalism. One reviewer suggested not being in a hurry when scheduling. These isolated comments stand in contrast to the overwhelmingly positive feedback across the vast majority of reviews.