Jennifer Delia Heffernan, MD
Geriatric Medicine, Family Medicine, Hospice and Palliative Medicine
Geriatric Medicine..., Family Medicine, Hospice and Palliative Medicine
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Locations of Jennifer Delia Heffernan, MD
Baylor Scott & White HouseCalls
4009 Worth St Ste B, Dallas, TX, 75246
6611.4mi
Directions
Call
214.820.9115
Open
- Monday:9:00 am-5:00 pm
- Tuesday:9:00 am-5:00 pm
- Wednesday:9:00 am-5:00 pm
- Thursday:9:00 am-5:00 pm
- Friday:9:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Heffernan serves as the Baylor Scott & White North Texas regional medical director for geriatrics and is the medical director of the Baylor Scott & White HouseCalls program. She ... is board-certified in family, geriatric, and hospice and palliative medicine specialties. Dr. Heffernan specializes in the care of older adults and provides quality, comprehensive healthcare. Her goal is to ensure that her patients maintain quality of life and avoid visits to the emergency room or hospital. In addition to caring for her patients, Dr. Heffernan teaches residents from the Baylor Scott & White Family Medicine Residency Program. She is married to a physician, and they have one child. She enjoys spending quality time with her family and riding horses. View More |
| Ages Seen |
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| Geriatrics |
| Language(s) Spoken |
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| English |
| Education |
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| Education: University of Miami School of Medicine (2001) |
| Residency: Akron City Hospital (2004) |
| Fellowship: Cleveland Clinic Education Foundation (2005) |
| Certifications |
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| Family Medicine- American Board of Family Medicine |
| Hospital Affiliations |
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| Baylor University Medical Center, part of Baylor Scott & White Health |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (218)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Time Care Provider spent with Patient | |
| 4.8 | Provider showed concern | |
| 4.8 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (135)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Patients consistently praise Dr. Jennifer Heffernan for her thoroughness, compassion, and professionalism. She is frequently described as knowledgeable, patient, and attentive, with many reviewers highlighting her ability to listen carefully and address concerns. Her warm bedside manner and genuine care for her patients are recurring themes, with multiple reviewers noting that she takes time during visits, answers questions thoroughly, and communicates clearly. Many patients and family members also specifically appreciate the house calls program she is part of, describing it as a "lifesaver" and a "godsend" for those who have difficulty traveling to traditional medical appointments. Her prompt communication with family members and caregivers following visits is also frequently mentioned as a valued aspect of her care.
Patients also share
Opportunities for improvement are limited in these reviews, but a couple of notable points were raised. One reviewer mentioned a desire to be present during their loved one's appointment, though they appreciated that Dr. Heffernan made a point to follow up with them afterward. One reviewer noted difficulty communicating with office staff and reported that ordered lab tests and imaging had not yet been completed, with an unanswered email to the office adding to their frustration. One reviewer also noted that while Dr. Heffernan was friendly, she could have explained things more clearly.