Locations of Scott Andrew Francis, MD

Biography

Ages Seen
Adults
Geriatrics
Language(s) Spoken
English
Education
Medical School: MD, Texas Tech University Health Science Center (2004)
Medical School: Texas Tech University Health Science Center (2004)
Residency: Psychiatry, Texas A and M College of Medicine/Scott and White (2008)
Education: Texas A and M College of Medicine/Scott and White (2008)
Residency: Psychiatry, Texas A and M College of Medicine/Scott and White (2008)
Certifications
Psychiatry- American Board of Psychiatry and Neurology Psychiatry- American Board of Psychiatry and Neurology
Hospital Affiliations
Baylor Scott & White Medical Center - Temple

Insurances accepted

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  • Baylor Scott & White Health Plan - (15)
    Baylor Scott & White Health Plan-BSW Access PPO
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    Baylor Scott & White Health Plan-BSW Premier HMO-Group
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    Baylor Scott & White Health Plan-BSW SeniorCare Advantage HMO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage PPO
    Baylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)
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    Baylor Scott & White Health Plan-ERS BSW Preferred HMO Network
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    Prism Electric-BSW Premier - Prism
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    TriWest HealthCare-Community Care Network
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Patient Ratings (228)

The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .

4.9 overall patient satisfaction
averageRating metric
4.8
Wait Time at Clinic
4.9
Time Care Provider spent with Patient
4.9
Provider showed concern
4.9
Provider included you in decisions
4.9
Friendliness/Courtesy of Care Provider
4.9
Rate Care Provider

Patient Comments (87)

Overview of patient comments

Summary created using AI

Patients appreciate

Patients consistently praise Dr. Francis for his exceptional listening skills and genuine compassion. Across a large number of reviews, patients highlight that he makes them feel heard, respected, and truly cared for. Many note that he never rushes appointments, giving patients as much time as they need and making them feel like a priority. His ability to create a comfortable, non-judgmental environment is frequently mentioned, with several patients sharing that they were able to open up to him in ways they never had with previous providers. His thoroughness, strong knowledge of medications, and willingness to involve patients in their own care decisions are also commonly praised strengths.

Patients also share

The reviews contain very little critical feedback. One patient expressed frustration after a telehealth appointment was ended by Dr. Francis when he noticed the patient was still driving, which caused the patient to feel the situation wasn't handled as flexibly as they would have liked. One other review, while still positive overall, noted a slightly lower rating without elaborating on specific concerns. These represent isolated experiences rather than recurring themes.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.