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Locations of Olivia Munoz, LCSW

Baylor Scott & White Mental Health Clinic - Temple

Baylor Scott & White Mental Health Clinic - Temple

810 W Avenue U , Temple, TX, 76508
6653.2mi Directions
Call 254.724.2585
Open
  • Monday:8:00 am-5:00 pm
  • Tuesday:8:00 am-5:00 pm
  • Wednesday:8:00 am-5:00 pm
  • Thursday:8:00 am-5:00 pm
  • Friday:8:00 am-5:00 pm

Biography

Ages Seen
Newborns (0-28 days)
Infants and Toddlers (ages 0-2)
Children (ages 3-11)
Adolescents (ages 12-18)
Adults
Geriatrics
Language(s) Spoken
English
Education
Education: MSW, Baylor University (2014)
Hospital Affiliations
Baylor Scott & White Medical Center - Temple

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

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  • Baylor Scott & White Health Plan - (25)
    Baylor Scott & White Health Plan-BSW Access PPO
    Baylor Scott & White Health Plan-BSW Plus HMO-Group
    Baylor Scott & White Health Plan-BSW Plus HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW Plus PPO-Group
    Baylor Scott & White Health Plan-BSW Plus PPO-Individual/Family
    Baylor Scott & White Health Plan-BSW Preferred HMO - Individual Marketplace
    Baylor Scott & White Health Plan-BSW Preferred HMO Network - Group
    Baylor Scott & White Health Plan-BSW Preferred PPO Network
    Baylor Scott & White Health Plan-BSW Premier HMO-Group
    Baylor Scott & White Health Plan-BSW Premier HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW Premier PPO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage HMO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage PPO
    Baylor Scott & White Health Plan-BSW Solutions PPO
    Baylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)
    Baylor Scott & White Health Plan-BSWH Employee Network Premium (PPO)/ HDHP
    Baylor Scott & White Health Plan-Covenant Preferred HMO
    Baylor Scott & White Health Plan-EPO Network-Individual/Family
    Baylor Scott & White Health Plan-Hendrick Health Employee Plan
    Baylor Scott & White Health Plan-HMO Network-Group
    Baylor Scott & White Health Plan-HMO Network-Individual/Family
    Baylor Scott & White Health Plan-McLane Group Network
    Baylor Scott & White Health Plan-PPO Network-Group
    Baylor Scott & White Health Plan-Pyco Industries Employee Plan
    Baylor Scott & White Health Plan-RightCare STAR Medicaid Network
  • Blue Cross Blue Shield - (37)
    Blue Cross Blue Shield-Blue Advantage - Bronze
    Blue Cross Blue Shield-Blue Advantage - Gold
    Blue Cross Blue Shield-Blue Advantage - Silver
    Blue Cross Blue Shield-Blue Advantage Plus - Bronze
    Blue Cross Blue Shield-Blue Advantage Plus - Gold
    Blue Cross Blue Shield-Blue Advantage Plus - Silver
    Blue Cross Blue Shield-Blue Choice
    Blue Cross Blue Shield-Blue Cross Group Medicare Advantage (PPO)
    Blue Cross Blue Shield-Blue Cross Group Medicare Advantage Open Access (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Choice Plus (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Choice Premier (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Classic (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Flex (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Flex Access (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Health Choice (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Protect (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Saver (HMO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Saver Plus (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Value (HMO)
    Blue Cross Blue Shield-Blue Essentials
    Blue Cross Blue Shield-Blue Essentials Access
    Blue Cross Blue Shield-Blue Premier
    Blue Cross Blue Shield-Blue Premier Access
    Blue Cross Blue Shield-Consumer Directed HealthSelect
    Blue Cross Blue Shield-Federal Basic Option
    Blue Cross Blue Shield-Federal FEP Blue Focus
    Blue Cross Blue Shield-Federal Standard Option
    Blue Cross Blue Shield-HealthSelect
    Blue Cross Blue Shield-High Performance Network
    Blue Cross Blue Shield-ParPlan
    Blue Cross Blue Shield-STAR Kids
    Blue Cross Blue Shield-TRS-ActiveCare 2
    Blue Cross Blue Shield-TRS-ActiveCare Primary
    Blue Cross Blue Shield-TRS-ActiveCare Primary HD
    Blue Cross Blue Shield-TRS-ActiveCare Primary+
    Blue Cross Blue Shield-TRS-Care Standard
  • Catalyst Health Group - (1)
    Catalyst Health Group-Catalyst Health - Baylor Scott & White Preferred
  • Centivo Network - (1)
    Centivo Network-Centivo Network - Baylor Scott & White Premier
  • Cigna - (1)
    Cigna-HMO Open Access
  • DFW ConnectedCare - (1)
    DFW ConnectedCare-American Airlines Employee Benefit Plan
  • FirstCare Health Plans - (3)
    FirstCare Health Plans-CHIP
    FirstCare Health Plans-FirstCare Select Plus HMO Network
    FirstCare Health Plans-STAR Medicaid - MRSA
  • Humana - (1)
    Humana-Military BH
  • Medicaid - (2)
    Medicaid-Superior HealthPlan
    Medicaid-Traditional Medicaid
  • Medicare - (1)
    Medicare-Railroad
  • Nebraska Furniture Mart - (3)
    Nebraska Furniture Mart-Emerald
    Nebraska Furniture Mart-Onyx
    Nebraska Furniture Mart-Pearl
  • Optum - (1)
    Optum-Optum Behavioral Health
  • Prism Electric - (1)
    Prism Electric-BSW Premier - Prism
  • TriWest HealthCare - (1)
    TriWest HealthCare-Community Care Network
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


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Patient Ratings (86)

The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .

4.7 overall patient satisfaction
averageRating metric
4.7
Provider showed concern
4.7
Provider included you in decisions
4.8
Wait Time at Clinic
4.8
Friendliness/Courtesy of Care Provider
4.6
Time Care Provider spent with Patient

Patient Comments (33)

Overview of patient comments

Summary created using AI

Patients appreciate

Olivia Munoz, LCSW, is consistently praised for her exceptional listening skills and empathetic approach to patient care. Patients frequently mention feeling comfortable and safe sharing personal information with her. Many reviews highlight her ability to provide thoughtful, practical feedback and ask thought-provoking questions that help patients process their mental health challenges. Patients appreciate that she balances compassion with accountability, noting that she "tells you what you need to hear" while maintaining a supportive environment. Several reviewers specifically mentioned improvements in their mental health as a direct result of working with Ms. Munoz, with one patient stating she "saved my life."

Patients also share

There were very few criticisms in the reviews, with only one patient mentioning that Ms. Munoz "usually tends to rush my appointments," though the same reviewer noted improvement in this area during their most recent visit. Another review described her service as merely "adequate," without providing specific details about areas for improvement. The scheduling system outside of Ms. Munoz's control was mentioned as problematic, with one patient noting that "the mental health department's clerical is all kinds of screwed up," though they appreciated Ms. Munoz's efforts to schedule appointments far in advance to mitigate these issues.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.