2026 enrollment guides
Learn about our offerings for 2026, and get the most out of your BSW benefits. Download your applicable guide or view the applicable site.
Out-of-state Live Well site
Find plan information for team members living outside of Texas.
Passcode: oos
Residents Live Well site
Find information and rates for residents.
Passcode: bswrf
Watch 2026 benefits overview
Watch the overview video for details about our benefits offerings.
If you live out of state or are a resident, be sure to visit your applicable Live Well site for a specialized version.
Contacts
Reach out for support and guidance. Use the search below to find the information you're looking for. If you still have questions, contact PeoplePlace.
- Download contact list
- Find a provider
- Understand key terms
- Questions about pay, benefits, PTO, leave, etc
- Questions about medical coverage
- Questions about RX coverage
- Accidental injury/critical illness/hospital indemnity
- Dental coverage
- Dependent verification center
- Discount program
- Employee assistance program (EAP)
- FSA and HSA
- Legal services
- Life, AD&D, long-term disability
- Retirement savings
- Short-term leave
- Tobacco cessation
- Travel assistance
- Tuition assistance
- Vision coverage
Download contact list
Refer to the contact information offline with this one-page resource.
Find a provider
Baylor Scott & White Health
Call Monday - Friday, 7:00 AM - 7:00 PM, to speak with a representative who can help you find a BSWQA (Tier 1) provider
- Web: bswh.swhp.org and click "Find a Provider"
- Talk: 844.843.3229
- App: MyBSWHealth
Understand key terms
We know that health and insurance benefits can be difficult to understand, so we've gathered a few commonly used terms that are often used when navigating your benefit plans.
Questions about pay, benefits, PTO, leave, etc
PeoplePlace
- Web: myPeoplePlace.com
- Talk: 844.417.5223
Hours of operation: Monday through Friday from 7:30 AM – 5:00 PM
Questions about medical coverage
Baylor Scott & White Health Plan
- Web: BSWHealthPlan.com/BSWH
- Talk: 844.843.3229 (medical)
- App: MyBSWHealth
Hours of operation: Monday through Friday from 7:00 AM - 7:00 PM
Questions about RX coverage
Rightway
- Web: Rightway
- Talk: 866.987.5735
- Email: rwrx@rightwayhealthcare.com
Rightway has 24/7 phone support.
Accidental injury/critical illness/hospital indemnity
Cigna (2023-24) / Aetna (2025)
For benefits through Dec. 31, 2024, contact Cigna:
- Web: Cigna
- Talk: 800.642.8238
For benefits starting Jan. 1, 2025, contact Aenta:
- Web: Aetna
- Talk: 800.607.3366
- Hours of operation: Monday through Friday, 8:00 AM - 6:00 PM
Dental coverage
Cigna
Contact Cigna:
- Web: Cigna
- Talk: 877.505.5872
- Explore: BSW Plan Page
Hours of operation: 24/7
Employee assistance program (EAP)
For 2026 - ComPsych
- Web: ComPsych
- Talk: 866.380.1372
Passcode: BSWH
For 2025 - Cigna
- Web: Cigna
- Talk: 877.622.4327
Employer ID: bswh
(Needed for initial registration only)
If already registered on myCigna.com, simply log in and go to the EAP link under the Review My Coverage tab.
Hours of operation: 24/7
Legal services
MetLife Legal Plans
- Web: Legal Plan Resource Center
- Talk: 800.821.6400
Hours of operation: Monday through Friday from 7:00 AM - 7:00 PM
Life, AD&D, long-term disability
New York Life
- Web: myNYLgbs
- Talk: 800.642.8238
Hours of operation: Monday through Friday from 7:00 AM – 7:00 PM
Retirement savings
Empower
- Web: BSWH Retirement
- Talk: 844.722.2794
Hours of operation:
- Monday through Friday from 7:00 AM - 9:00 PM
- Saturday from 8:00 AM - 4:30 PM
Short-term leave
Absence Center
- Web: My Sedgwick.com
- Intranet: Info Center (BSWconnect access required)
- Talk: 844.511.5762
Hours of operation: Monday through Friday from 7:00 AM - 7:00 PM
Travel assistance
New York Life
- Email: ops@us.generaliglobalassistance.com
- Talk: 888.226.4567
Hours of operation: 24/7
Tuition assistance
Guild
- Web: Guild
- Talk: 800.985.4027
Hours of operation: Monday through Friday from 8:00 AM - 8:00 PM
Vision coverage
EyeMed
- Web: EyeMed
- Talk: 844.409.3401
- App: EyeMed Members
Hours of operation:
- Monday through Saturday from 7:30 AM - 11:00 PM
- Sunday, 11:00 AM - 8:00 PM
Eligibility
Expand the items below to learn more.
Legal notices
Find all applicable legal notices below.
- Certificates: AD&D
- Certificates: Life
- Certificates: LTD
- CHIPRA notice
- Consolidated frozen pension notice
- Creditable coverage disclosure notice
- HIPAA notice of privacy practices
- HIPAA special enrollment rights
- Marketplace notice
- Retirement plan notice to interested parties
- Summary annual reports (SAR)
- Summary of benefits and coverage (Medical plan)
- Summary plan descriptions (SPD)
- Women’s Health and Cancer Rights Act
Certificates: AD&D
Our protection benefits help ensure your family is taken care of, no matter what life brings. View the file that corresponds to your employee group.
Certificates: Life
Our protection benefits help ensure your family is taken care of, no matter what life brings. View the file that corresponds to your employee group.
Certificates: LTD
Our protection benefits help ensure your family is taken care of, no matter what life brings. View the file that corresponds to your employee group.
CHIPRA notice
If you or your children are eligible for Medicaid or CHIP—the Children’s Health Insurance Program—and you’re eligible for health coverage from your employer, your state may have a premium assistance program that can help pay for coverage using funds from their Medicaid or CHIP programs. If you or your children aren’t eligible for Medicaid or CHIP, you won’t be eligible for these premium assistance programs but you may be able to buy individual insurance coverage through the Health Insurance Marketplace.
Consolidated frozen pension notice
BSWH is required to provide this notice to active and terminated employees with a vested benefit in the All Saints and/or Brenham frozen pension plans when a private letter ruling is submitting to the Internal Revenue Service (IRS) requesting church plan status.
Creditable coverage disclosure notice
This notice has information about your current prescription drug coverage with Baylor Scott & White and about your options under Medicare’s prescription drug coverage. This information can help you decide whether or not you want to join a Medicare drug plan.
Please note that if you currently have Medicare-eligible dependents, it is your responsibility to provide them with a copy of this notice.
HIPAA notice of privacy practices
This Notice of Privacy Practices describes how the Baylor Scott & White Health Medical, Dental, Vision, Healthcare Flexible Spending Account (FSA) and Employee Assistance Program (EAP) may use and disclose your protected health information. This Notice also sets out the Plans’ legal obligations concerning your protected health information and describes your rights to access and control your protected health information.
HIPAA special enrollment rights
This notice includes details about if you are declining enrollment for yourself or your dependents (including your spouse) because of other health insurance or group health plan coverage, you may be able to later enroll yourself and your dependents in this plan if you or your dependents lose eligibility for that other coverage (or if the employer stops contributing towards your or your dependents’ other coverage).
Marketplace notice
Since 2013, the Health Insurance Marketplace—healthcare.gov—has given people a new way to buy health insurance. This notice provides some basic information about the Marketplace and the employer-sponsored medical coverage offered by Baylor Scott & White Health.
Retirement plan notice to interested parties
The Interested Party Notice is a document notifying employees, participants and beneficiaries that an application for determination is being submitted to the IRS. The notice also informs these individuals of their right to comment on the plan.
Summary annual reports (SAR)
A summary annual report (SAR) summarizes the information that appears in a benefit plans Form 5500. SARs are posted each year for 401(k), 403(b), and Health & Welfare plans.
Summary of benefits and coverage (Medical plan)
Summary of Benefits and Coverage (SBC) is an easy-to-understand summary about each medical plan option offered by Baylor Scott & White Health. This summary makes it easy for you to compare coverage between all three network Tiers and how different services and procedures are covered.
Summary plan descriptions (SPD)
401(k), 403(b) and H&W
This booklet contains Summary Plan Descriptions (SPDs) that describe how the Baylor Scott & White Health employee benefit plans (the plans) work. Each section has important details about specific plans. This section provides important information on eligibility, enrollment and paying for coverage.
Women’s Health and Cancer Rights Act
This notice provides details about certain benefits under the Women’s Health and Cancer Rights Act of 1998 (WHCRA) if you have had or are going to have a mastectomy.